FAQ & Knowledge Base
We schedule our appointments with the assumption that the properties are going to be ready to shoot when we arrive.
Please arrive at the property before your scheduled appointment time and make sure everything looks the way you want before we arrive for the shoot.
For special circumstances, please get in touch with us BEFORE your appointment so we can discuss options.
We want to serve you, and everyone else the best we can. The best way for us to do that is to keep our appointments set in advance.
Before flying, we need to check your property address and make sure we are allowed to fly in that location. If not, it’s possible we may be able to gain an authorization to do so, however those authorizations can take time.
If you know you have a property coming up in the future that you would like aerial services for, it’s best to check with us as far in advance as possible.
We also reserve the right to keep our drones grounded if we determine current conditions make it unsafe to fly.
If you’re asking to have large objects removed, we’ll have to delve deeper into the individual case and see what’s possible. For more complex removals, additional fees will apply and will be quoted before any work is completed.
Our prices are determined based on the quality of our services, so we do not match prices with other individuals or companies.
In certain cases we can complete the shoot and collect payment in full before content is delivered, but we are unable to deliver any content before receiving payment in full.
However, you are free to use any images and video created during your shoot in any way you’d like other than selling or licensing them to anyone else.