Our Policies
Cancellation/Rescheduling
At CPP, we understand that sometimes life happens, the unexpected can and will pop up out of nowhere and you never know what to expect. We work diligently to make sure we can accommodate anyone that needs our help with a shoot. In order to schedule effectively and cater to as many people as possible, we require notice of cancellation or desire to reschedule 2 business days prior to your shoot.
Any cancellations or appointment re-scheduling less than 2 business days prior to your shoot are subject to a $50 fee.
Payment and Refunds
Payment in full is required before your appointment in order to reserve your place and schedule your services. If you cancel more than 2 business days before your appointment, you can receive a full refund. If you are not happy with any of your content after the shoot, please get in touch with us and we will address anything that is not satisfactory. Please note, content can’t be delivered without payment in full being received.
Weather Issues
If there is bad weather on the day of your shoot, our photographers will make the call on whether or not we will continue with the shoot. Often times overcast skies can lead to nice even light inside the property, and skies can always be replaced in photoshop. If you notice bad weather on the horizon the day before your shoot, get in touch and we’ll be happy to discuss your options.
Late arrivals/no shows
If you are going to be late arriving for your scheduled appointment, please give us a call. If you are the only person who can give us access to the property and you are more than a couple of minutes late, we may be forced to re-schedule your appointment to remain on time for the rest of our appointments. If you fail to show up for your appointment and do not give us notice, you are subject to a $100 no show fee. The remainder of your paid balance can be rolled over into a new appointment.
Having the property “photo ready”
We can’t stress enough how important having your property photo ready is! We understand that often times your clients may still be living in the home at the time of your appointment, and getting the home ready to shoot may prove difficult. We understand there can be a variety of circumstances, however, we cannot wait around or extend an appointment time while items are moved from room to room, or things in each room are adjusted as we move along. The property needs to be ready to shoot before we arrive, so we ask that you arrive at your property before your appointment to ensure it’s ready to shoot. If needed, we’re happy to provide a photo ready guide that you can send to your clients in advance, and a checklist for you as well. We thank you and appreciate your understanding in this matter as it allows us to show up on time for everyone’s appointments and keep our prices as low as possible.